What happens when the Kickstarter campaign closes?
The credit card number that you entered on Kickstarter will be charged for the amount you pledged when the campaign ends. We will have a record of this and BackerKit will know how much money you paid. When the emails go out, you will be able to log in and manage all your rewards there.
Last updated: November 14, 2018 06:12
I want to purchase add-ons on one of your Kickstarter campaigns. How do I do this?
When the campaign is over and successfully funded, you will be sent a BackerKit survey asking you to confirm your pledge, mailing address and you will be able to select the add-ons.
Last updated: November 14, 2018 05:11
Would I be able to buy a watch after the Kickstarter campaign ends?
Yes, we will be launching on Indiegogo In Demand within the next few days and on our own website in March 2019.
Last updated: November 14, 2018 06:07
I haven't gotten my survey yet. What can I do about this?
Please e-mail support at [email protected] with the e-mail address you used for your pledge. We’ll normally reply within 1 working day.
Last updated: November 14, 2018 06:11
How do I change my pledge tier?
If you click on “Update,” it’ll allow you to change your tier to the amount that you wish.
Last updated: November 14, 2018 06:11
How do I change my mailing address on BackerKit so that I get the items I pledged for?
As long as the option to change your mailing address is not locked because the items may have been shipped already, you can log on to BackerKit and successfully change it. If you cannot do so, please email us at [email protected]
Last updated: November 14, 2018 06:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.